FAQ

Answers to Our Most Frequently Asked Questions

  • Chevron down When is whale shark season on Isla Mujeres?
  • The official season for the Swim with Whale Sharks tour is May 17 to September 15. Anyone offering to take you on a whale shark tour outside of these dates is running illegal tours.

  • Chevron down Can I touch the whale sharks?
  • Under current regulations, snorkelers are not permitted to touch the whale sharks. These tours are designed as eco-tours, and in order to protect the whale sharks and the participants, rules specify that snorkelers cannot go within 2 meters (6.6 feet) of the whale sharks. Beware of anyone who claims they will allow you to violate the rules. The Mexican Army is charged with enforcing rules and can detain non-compliant boats or boats violating the rules. No one wants to waste a day of their vacation or their hard-earned money on a spoiled trip.

  • Chevron down Do you ever not encounter the whale sharks?
  • Unlike most tours in other parts of the world, the density of whale sharks in the area nearly guarantees that you’ll experience an encounter. Last year, at least 99% of our tours encountered whale sharks, and we expect this year to be no different.

  • Chevron down How many sharks can I expect to see on a tour?
  • On average, the tours last year encountered between 20 and 50 whale sharks during the course of the tour.

  • Chevron down Are the sharks dangerous?
  • Whale sharks are very docile creatures and pose no real threat to humans.

  • Chevron down How do I make a reservation?
  • From each tour page on this site, you can enter your tour dates and number of passengers to verify if there is availability for a given day. Once you have found your preferred date, you can book your reservation completely online. There is a $100 per person deposit required to hold and confirm a reservation.

  • Chevron down How many days in advance do I need to reserve?
  • You can make online reservations up to two days prior to the tour.

  • Chevron down What is included in the tour?
  • For detailed information, please select one of our tours.

  • Chevron down What if my desired dates are already full?
  • There are other reputable organizations here on Isla Mujeres that provide tours. Come by Matamoros #11 near to Capricornio store when you arrive on Isla Mujeres and we’ll hook you up with another provider we trust.

  • Chevron down What is the cancellation policy?
  • Due to the seasonal nature and limited availability of our tours, we can not provide refunds for tours cancelled within 30 days of the tour date. We highly recommend that you purchase travel insurance to cover yourself in the event that you must cancel your trip.

    Cancellations received before the 30-day period will be issued a refund for any deposit paid minus a $20 per person handling fee.

    If your tour is cancelled due to weather and we are unable to accommodate you before the end of your trip, we will issue you a refund.

  • Chevron down What if I am part of a large group that wants to be together?
  • We cannot guarantee that your entire group will be together unless you make prior arrangements with us via email. Boat assignments are done the morning of the tour and depend on the number of tour participants and boats available. If you are in a large group, we highly recommend that you either make arrangements ahead of time or arrive early the morning of the trip and notify a guide of the size of your group. This way your guide can factor that into his planning and do his best to accommodate your group.