Q. When is the Whale Shark Season on Isla Mujeres?
A. The official opening date for the Whale Shark Tour season as set beginning May 17 and the closing date of the season is September 15. Anyone offering to take you outside of these dates is running illegal tours.
Q. Can I touch the whale sharks?
A. Under current regulations snorkelers will NOT be permitted to touch the Whale Sharks. These tours are designed as eco-tours and in order to protect the Whale Sharks and the participants, rules specify that snorkelers do not go within 2 meters (6.6 feet) of the Whale Sharks. Beware of anyone who claims they will allow you to violate the rules. The Mexican Army is charged with enforcing rules and can detain non-compliant boats who do not in compliance or violating the rules. No one wants to waste a day of their vacation or hard earned money with a spoiled trip.
Q. Do you ever not encounter the Whale Sharks?
A. Unlike most tours in other parts of the world, the density of Whale Sharks in the area nearly guarantees that you'll experience an encounter. Last year at least 99% of our tours encountered Whale Sharks and we expect this year to be no different.
Q. How many sharks can I expect to see in on a tour?
A. On average the tours last year encountered between 20 and 50 Whale Sharks during the course of their tours.
Q. Are the sharks dangerous?
A. Whale Sharks are very docile creatures and pose no real threat to humans. For detailed information on the sharks please check out our shark information page.
Q. How do I reserve?
A. From the home page on this site you can enter your tour dates and number of passengers to verify if there is availability for a given day. Once you have found your preferred date you can use this website to book your reservation completely online. There is a $100 USD per person deposit required to hold and confirm a reservation. We use Paypal online services to accept credit cards or other Paypal payments from the website.
Q. How many days in advance do I need to reserve?
A. From this website you can make reservations up to 2 days prior to the tour.
Q. What is included in the tour?
A. For detailed information please select one of our tours.
Q. What if my dates are already full?
A. There are other reputable organizations here on Isla Mujeres that provide tours. Come by Matamoros #11 near to Capricornio store when you arrive on Isla and we'll hook you up with another provider we trust.
Q. What is the cancellation policy?
A. Do to the seasonal nature and limited availability of our tours we can not provide refunds for tours cancelled within 30 days of the tour date. We highly recommend that you purchase travel insurance to cover youself in the event that you must cancel your trip.

Cancellations received before the 30 day period will be issued a refund for any deposit paid minus a $20 USD per person handling fee.

If your tour is cancelled due to weather and we are unable to accommodate you before the end of your trip we will issue you a refund.
Q. What if I am part of a large group that wants to be together?
A. We cannot 100% guarantee that your entire group will be together unless you make prior arrangements with us via email. Boat assignments are done the morning of the tour and depend on the number of tour participants and boats available. If you are in a large group we highly recommend that you either make arrangements ahead of time or arrive early the morning of the trip and advise a guide of the size of your group. This way your guide can factor that into his planning and do his best to accommodate your group